Privacy Policy

1. Scope

This Privacy Policy applies to information collected through:

• the EvoPeps website
• account registration
• age and RUO acknowledgements
• checkout and order processing
• customer-support communications
• compliance reviews
• shipping and customs activity
• marketing communications
• related online services

2. Information we collect

Depending on your interaction with EvoPeps, we may collect:

Account information:

• name
• email address
• username
• encrypted authentication credentials
• age confirmation
• RUO acknowledgements
• account status
• organisation or research information voluntarily provided

Order and transaction information:

• products viewed or ordered
• order number
• order value and currency
• billing and shipping address
• tax and customs information
• shipping status
• transaction status
• refunds, cancellations and disputes
• account or compliance-review records

Payment-related information:

Payment providers may collect card, bank, wallet or other payment credentials.

EvoPeps may receive:

• payment status
• transaction identifiers
• payment method type
• billing confirmation
• fraud or risk signals
• limited payment details supplied by the processor

Device and technical information:

• IP address
• device type
• browser
• operating system
• approximate location derived from IP
• referring page
• pages visited
• date and time
• cookie identifiers
• cart activity
• login activity
• fraud, performance and security information

Communications:

• support emails
• questions and complaints
• customs communications
• refund or damage evidence
• account-verification correspondence
• other information voluntarily submitted

Do not submit medical records, diagnoses, personal treatment information or other unnecessary health information to EvoPeps.

3. How information is collected

Information may be collected:

• directly from you
• automatically through the website
• through cookies and related technologies
• from payment providers
• from couriers and fulfilment providers
• from fraud-prevention and security providers
• from customer-support tools
• where lawful, from public or commercial sources used for compliance screening

4. How we use information

EvoPeps may use information to:

• create and maintain accounts
• verify email addresses and age acknowledgements
• record acceptance of RUO restrictions
• process and review orders
• process payments and refunds
• fulfil and track shipments
• prepare lawful customs documentation
• communicate with customers
• detect fraud or unauthorised activity
• review prohibited-use or compliance concerns
• enforce website policies
• improve website functionality
• maintain tax, accounting and transaction records
• comply with legal obligations
• protect EvoPeps, customers and third parties

5. Legal grounds for processing

Where applicable law requires a legal basis, EvoPeps may process information because:

• processing is necessary to perform or prepare a contract
• processing is necessary to comply with law
• processing supports legitimate interests such as security, fraud prevention, customer service and platform operation
• you have provided consent
• processing is necessary to establish, exercise or defend legal claims

Consent may be withdrawn where consent is the applicable basis, without affecting earlier lawful processing.

6. Cookies and similar technologies

EvoPeps may use cookies and similar technologies for:

• account authentication
• age-gate and RUO acknowledgement functionality
• shopping-cart operation
• checkout
• fraud prevention
• security
• user preferences
• performance monitoring
• analytics
• advertising where enabled and legally permitted

Non-essential cookies should be used only after any consent required in the visitor’s jurisdiction has been obtained.

You may manage cookies through available website controls or browser settings. Disabling essential cookies may prevent account, cart or checkout functions from operating.

7. Analytics and advertising

EvoPeps may use analytics or advertising technologies where enabled.

Where applicable law treats disclosure to advertising or analytics providers as a sale, sharing or targeted-advertising activity, eligible users may opt out through available cookie controls or by contacting EvoPeps.

EvoPeps does not sell personal information for direct monetary payment.

EvoPeps must not intentionally transmit medical information, government identity documents or complete payment details to advertising platforms.

8. Marketing communications

EvoPeps may send service communications relating to accounts, orders, security, policies and customer support.

Promotional emails will be sent only where legally permitted.

You may unsubscribe from promotional emails using the unsubscribe link or by contacting evopeps@gmail.com. Essential transactional or security messages may still be sent.

9. Disclosure of information

EvoPeps may disclose relevant information to:

Payment providers: To authorise, process, refund and investigate transactions.

Couriers, customs agents and fulfilment providers: To prepare, dispatch, clear and deliver orders.

Hosting, technology and security providers: To operate the website, store data, prevent fraud and maintain system security.

Email and customer-support providers: To deliver communications and manage support requests.

Professional advisers: Including accountants, insurers, auditors, consultants and legal advisers.

Authorities and legal recipients: Where reasonably necessary to comply with lawful process, investigate fraud, enforce agreements or protect rights and safety.

Business-transfer recipients: In connection with financing, restructuring, merger, acquisition, insolvency or asset transfer, subject to applicable law.

10. International data transfers

Because EvoPeps serves international customers and may use providers located in multiple countries, personal information may be processed outside the customer’s country.

Where required, EvoPeps will use an applicable legal mechanism or safeguard for international transfers.

11. Consumer health data

EvoPeps does not intend to diagnose customers or use order history to infer a person’s medical condition.

EvoPeps does not sell consumer health data.

Product browsing or purchase information may nevertheless be treated as sensitive or consumer health data under some laws depending on how it is collected, combined, inferred or disclosed.

Where an applicable consumer-health-data law applies, eligible users may have rights to access, withdraw consent, request deletion or receive information about disclosures.

Requests may be sent to evopeps@gmail.com with the subject Consumer Health Data Request.

12. Retention

EvoPeps retains information only for as long as reasonably necessary for the purpose collected.

Typical retention periods may include:

• account records: while active and for up to 24 months after closure
• order, invoice and payment records: generally up to seven years
• support and complaint records: generally up to three years
• fraud and compliance records: for as long as reasonably necessary to prevent abuse and meet legal obligations
• marketing preferences: until withdrawal, plus a suppression record where necessary
• cookies: according to the duration displayed in applicable cookie controls

Information may be retained longer where required by law, litigation hold, regulatory request or unresolved dispute.

13. Security

EvoPeps uses reasonable administrative, technical and organisational measures designed to protect personal information.

Measures may include:

• access restrictions
• authentication controls
• encryption in transit where supported
• security monitoring
• backups
• fraud-prevention systems
• restricted access to customer information

No website or storage system is completely secure.

Customers are responsible for safeguarding passwords and notifying EvoPeps promptly of suspected compromise.

14. Privacy rights

Depending on jurisdiction and legal applicability, you may have rights to:

• confirm whether your information is processed
• access personal information
• correct inaccuracies
• request deletion
• obtain a portable copy
• object to or restrict certain processing
• withdraw consent
• opt out of certain sale, sharing, targeted advertising or profiling
• appeal a denied request
• complain to a privacy regulator

Submit requests to evopeps@gmail.com with the subject Privacy Request.

EvoPeps may verify identity before completing a request.

Certain information may be retained where legally permitted for security, fraud prevention, tax, accounting, transactions or legal claims.

15. Universal opt-out signals

Where applicable law requires recognition of an approved universal opt-out mechanism, EvoPeps will process supported browser signals according to applicable requirements.

16. Children and underage users

The purchasing platform is not intended for anyone under 21.

Anyone under 21 must not create a purchasing account or place an order.

If EvoPeps learns that an underage person created an account or supplied personal information for purchasing, EvoPeps may close the account and delete information where legally appropriate.

17. Automated security and fraud review

EvoPeps or its service providers may use automated indicators to identify suspected fraud, unusual ordering patterns, payment risk, prohibited destinations or security threats.

Where required by law, users may request information about or review of a qualifying automated decision.

18. External websites

Links to third-party websites are provided for convenience.

Third-party privacy practices are controlled by their own notices and are not governed by this Privacy Policy.

19. Changes to this Policy

EvoPeps may update this Policy to reflect legal, operational, security or technology changes.

The revised page will show a new “Last updated” date. Additional notice or consent will be provided where legally required.

20. Contact

EvoPeps Pte. Ltd.
Trading as EvoPeps
Privacy email: evopeps@gmail.com
Business correspondence address:
EvoPeps
Denver, CO 80202
United States
Full business correspondence address pending final company records.